Ordering & Products
To place an order on Treaty Jewels, browse our collections and select the item you’d like. Choose any available options (such as size or gemstone), then add the item to your cart. Proceed to checkout, enter your shipping and payment details, and complete your purchase. You’ll receive an order confirmation by email once the purchase is successful.
If you need to modify or cancel an order, please contact us immediately at cc@treatyjewels.com. We begin processing orders quickly, so changes are not always possible — especially for custom or made-to-order pieces. If the order has already been processed or shipped, changes may not be possible.
Yes! We offer custom jewelry services. If you have a design idea or want a bespoke piece, send us your concept or inspiration at cc@treatyjewels.com. Our design team will work with you through every step of the process to bring your vision to life.
Shipping & Delivery
Yes, we ship worldwide. Shipping costs and delivery times vary based on your location. You will see available shipping options and costs at checkout.
Delivery timelines depend on your destination and selected shipping method. Once your order ships, you will receive a tracking number so you can monitor its progress. Please note that international shipments may experience customs delays.
Yes — complimentary shipping is available on eligible orders. Details about free shipping eligibility will be shown at checkout and can vary by promotion or shipping region.
Returns, Exchanges & Refunds
We accept returns within 30 days of delivery. To qualify for a return, the item must be unused, unworn, and in original condition with all tags and packaging intact. The customer is responsible for return shipping costs unless the return is due to our error (such as a damaged or incorrect item). Return instructions will be provided after your return request is approved.
Yes — exchanges are available for eligible items. Once we receive and inspect the returned item, we will arrange the exchange. If the new item has a price difference, you will be asked to pay the difference before we ship it.
Custom-made, personalized, or engraved jewelry — as well as final sale items — cannot be returned or exchanged. These items are tailored specifically to you and cannot be resold.
Jewelry Care & Quality
To maintain the beauty of your jewelry:
Store each piece separately to avoid scratches
Avoid contact with harsh chemicals or perfumes
Remove jewelry before exercising, swimming, or showering
Clean gently using a soft cloth
Each order includes care instructions specific to your piece.
Yes — we use high-quality natural gemstones where specified. Every stone is individually inspected for color, clarity, and brilliance prior to setting to ensure consistent quality.
Some pieces — especially those with diamonds or premium gemstones — are accompanied by a certificate of authenticity. Whether a certificate is included will be noted on the product page and with your order.